Delivery & Shipping

Delivery & Shipping

How much is shipping within Australia?

We offer free shipping when you spend $49 or more to anywhere in Australia. For purchases below $50, prices will start from $4.95, depending on location and the weight of the purchase. The price will update in your cart when you check out.

International shipping - How much?

We are currently setting up our international shipping and this will be active at the end of January 2020.

How long will it take to receive my order?

For domestic orders, in Sydney,  Melbourne.  It will arrive within 2-6 business days. In  Adelaide, Brisbane, Darwin, Hobart and Perth, your package will arrive within 4-11 business days. 

Responsible Packaging

We are using 0PACKS from Better Packaging. Made from Natural waste products and recycled material, Zero Pollution, Waste, Water, Trees, Acids, Bleaches or Halogens, Recycle and degradable, reusable. 

Tracking my order

All domestic deliveries are sent via Australia Post or Sendle with a tracking number.  You will receive a confirmation email with a link when your order is dispatched. 

What do I do when my package is missing after confirmation it has arrived?

We send your package with Signature on Delivery to ensure it’s arrives to you safely.  Missing, stolen or lost packages must be reported to us as soon as possible or within 21 days. Unfortunately, if you opted for Authority to Leave (ATL) and your package is missing or lost, we can not accept liability but we will do our best to work with you to file a claim or you can send your claim directly with Australia Post or Sendle. 

 

For any customer service issue please send your request to hello@cleenhaus.com.