Delivery & Shipping
How much is shipping within Australia?
We offer flat fee shipping to anywhere in Australia.
International shipping - How much?
We are currently setting up our international shipping. We currently ship to New Zealand only.
How long will it take to receive my order?
For domestic orders, in Sydney, Melbourne. It will arrive within 2-6 business days. In Adelaide, Brisbane, Darwin, Hobart and Perth, your package will arrive within 4-11 business days.
Responsible Packaging
We are using 0PACKS from Better Packaging. Made from Natural waste products and recycled material, Zero Pollution, Waste, Water, Trees, Acids, Bleaches or Halogens, Recycle and degradable, reusable.
Tracking my order
All domestic deliveries are sent via Australia Post or Sendle with a tracking number. You will receive a confirmation email with a link when your order is dispatched.
What do I do when my package is missing after confirmation it has arrived?
Missing, stolen or lost packages must be reported to us as soon as possible or within 21 days. Unfortunately, if you opted for Authority to Leave (ATL) and your package is missing or lost, we can not accept liability but we will do our best to work with you to file a claim or you can send your claim directly with Australia Post or Sendle.
For any customer service issue please send your request to hello@cleenhaus.com.
